RETURNS & CANCELLATIONS FOR THE RS-1:
The RS-1 (Formally the Active Shield) is not eligible for return as these are made-to order and subject to contaminated product restrictions. Once production of your shield is completed shipment is expected to take 2-3 weeks and we are unable to cancel.
We are starting to see Amazon/Ebay/TikTok/Snapchat ads selling counterfeit products with our name on the packaging. Those are not ours as we have barely started production. These overseas manufacturers are masters at visual duplication but ultimately are a safety hazard or even have the permanent anti-fog hardcoat. For safety reasons it is important that you be very careful if you did purchase one and report them to your CC company for a reversal.
Help us root them out by emailing us the website you purchased them from so we can report them for trademark infringement /copyright infringement.
Do no operate any vehicle while wearing the RS-1 or perform activities in which the RS-1 can obstruct vision.
NOT OUR PACKAGING OR OFFICIAL PRODUCT
How long do HEPA-11 Filters Last?
All filters are HEPA-11. The HEPA filters are inherently effective for up to 3 years but the limited amount of studies done on mask wearing and daily clearing of HEPA materials suggests that if cleaned daily the filters last 2 weeks at maximum effectiveness.
CDC Recommendation on Re-Using Masks/Filters
How can I choose my size?
Before we ship out you will be given an opportunity to change your size or add more filters if necessary.
How can I add more filters?
Before we ship out you will be given an opportunity to add any extra accessories you might have missed.
Why is this better than a standard mask?
The Active//Shield is a fully sealed respirator which is two steps above a mask. Not only is it fully sealed but it also comes with two dual-flow filtered vents. Meaning it filters air coming in and all air going out through the HEPA-11 filters. Filters 99.97 of 0.3 microns.
Below are some credible sources that explain the situation, sometimes at too much length.
NASA has done a study on the HEPA-11 capturing the coronavirus.
NY Times wrote about this as well.
Product Liability. The Company has no Liability (and there is no basis for any present or future action, suit, proceeding, hearing, investigation, charge, complaint, claim, or demand against any of them giving rise to any Liability) arising out of any injury to individuals or property as a result of the ownership, possession, or use of any product manufactured, sold, leased, or delivered by the Company.