FAQ

SHIPPING :

USA:

  •     Standard is 4-7 days via fedex ground
  •     Expedited is 2-3 days via UPS or USPS
  •     Express is 2 days guaranteed. 

INTERNATIONAL SHIPPING:

  •     Standard 7-14 days via fedex( tracking not available)
  •     Confirmation 3-5 days ( DHL Express with tracking)

 

TRADE-IN PROGRAM

Have a dusty old S-Series pack?  Write to us at HQ@Vinta.Co with your info so we can get you into the Trade-In Program we are opening soon. : Include in message title: "Trade-in Program"

30 DAY RETURN

Easy Returns & Exchanges

30 day money back guarantee (US ONLY) (Excluding Shipping) on products returned in original condition, otherwise a restocking fee of %15 will Apply. 

DEFECTIVE UNIT? NO PROBLEM

If unit is is defective you may return for an exchange or repair ( Warranty info below). 

Email us with photo/reciept or for more information  hq@vinta.co 

LIMITED LIFETIME WARRANTY 

*Our products are fully warranted against defects in materials and workmanship with a lifetime guarantee.  

If your product fails due to a manufacturing defect we will repair it without charge, or replace it, at our discretion. Only original, unaltered and unmodified materials and workmanship are covered by this policy. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping. Our warranty is the lifetime of the original purchased product and does not warrant replacements.

The products eligible for warranty are covered to the original owner, for the lifetime of the product.  This does not mean your lifetime, Unfortunately. 

For warranty evaluation, your product must be returned directly to our warehouse. All shipping to Vinta Supply Co. Inc. will not be liable for lost in-bound packages. California State law requires that products accepted for repair be clean. A fee will be assessed if cleaning is necessary or product may be returned to you if it cannot be adequately cleaned.

INTERNATIONAL TAXES & TARIFFS

Orders shipped to a destination outside of the United States may be subject to import taxes or duties. As the importer and recipient you must comply with all applicable laws and regulations.

Import taxes and duties are collected by the international carrier upon delivery.